{"id":9058,"date":"2024-10-21T15:06:06","date_gmt":"2024-10-21T13:06:06","guid":{"rendered":"https:\/\/viscreative.pt\/privacy-and-returns-policy\/"},"modified":"2024-10-21T15:56:11","modified_gmt":"2024-10-21T13:56:11","slug":"privacy-and-returns-policy","status":"publish","type":"page","link":"https:\/\/viscreative.pt\/en\/privacy-and-returns-policy\/","title":{"rendered":"Privacy and Returns Policy"},"content":{"rendered":"&#13;\n<div class=\"flex-shrink-0 flex flex-col relative items-end\">&#13;\n<div>&#13;\n<div class=\"pt-0\">&#13;\n<div class=\"gizmo-bot-avatar flex h-8 w-8 items-center justify-center overflow-hidden rounded-full\">\u00a0<\/div>&#13;\n<\/div>&#13;\n<\/div>&#13;\n<\/div>&#13;\n<div class=\"group\/conversation-turn relative flex w-full min-w-0 flex-col agent-turn\">&#13;\n<div class=\"flex-col gap-1 md:gap-3\">&#13;\n<div class=\"flex max-w-full flex-col flex-grow\">&#13;\n<div class=\"min-h-8 text-message flex w-full flex-col items-end gap-2 whitespace-normal break-words [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"4e2204df-2660-46de-929c-51b61013bae8\" data-message-model-slug=\"gpt-4o\">&#13;\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\">&#13;\n<div class=\"markdown prose w-full break-words dark:prose-invert light\">&#13;\n<h2>Privacy, Returns and Cookies Policy<\/h2>&#13;\n<h3>Pol\u00edtica de Devolu\u00e7\u00f5es e Reembolsos:<\/h3>&#13;\n<hr\/>&#13;\n<h3>Envio:<\/h3>&#13;\n<ul>&#13;\n<li>Cada produto da nossa loja online tem um custo de envio associado, mediante a quantidade e a zona de entrega pretendida. Ap\u00f3s indicar a sua morada na finaliza\u00e7\u00e3o da encomenda, os custos de envio ser\u00e3o calculados.<\/li>&#13;\n<li>Os tempos previstos de entrega ap\u00f3s expedi\u00e7\u00e3o s\u00e3o: Portugal Continental (CTT) \u2013 24h a 48h; Portugal Ilhas (CTT): 5 a 10 dias; Internacional (CTT): 5 a 10 dias. Estes s\u00e3o prazos indicados pelos CTT como previstos.<\/li>&#13;\n<li>Reservamo-nos o direito de n\u00e3o aceitar devolu\u00e7\u00f5es de artigos adquiridos por serem produtos personalizados.<\/li>&#13;\n<\/ul>&#13;\n<hr\/>&#13;\n<h3>Encomendas danificadas:<\/h3>&#13;\n<p>We try to ensure that all orders are packed in the best possible way. However, we cannot be held responsible for the treatment of the order during transportation. If items are damaged, please report the damage with photographs so that we can ask the carrier to investigate.  <\/p>&#13;\n<p>If the damage is confirmed by the courier, we can try to refund the value of the order. <strong>Please photograph the package before opening and contact us within 24 hours at <a rel=\"noopener\">info@viscreative.pt<\/a>.<\/strong><\/p>&#13;\n<\/div>&#13;\n<div class=\"markdown prose w-full break-words dark:prose-invert light\"><hr\/>&#13;\n<h3>Extravios:<\/h3>&#13;\n<p>We cannot be held responsible for the non-delivery or loss of packages, but we can act to make a complaint and try to locate the package with CTT.<\/p>&#13;\n<hr\/>&#13;\n<h3>Devolu\u00e7\u00f5es<\/h3>&#13;\n<p>We reserve the right not to accept returns on items purchased because they are personalized products. Returns, cancellations or refunds <strong>do not apply to personalized goods<\/strong>, as provided by law. Information regarding the consumer&#8217;s (private customer) right to withdraw from the contract is described in detail in <strong>Decree-Law no. 143\/2001<\/strong> and <strong>Decree-Law no. 82\/2008<\/strong>.  <\/p>&#13;\n<hr\/>&#13;\n<h3>Pol\u00edtica de Privacidade:<\/h3>&#13;\n<p>Your privacy is important to us. It is <strong>Viscreative<\/strong> &#8216;s policy to respect your privacy regarding any information we may collect from you across our website <strong>viscreative.co.uk<\/strong>. <\/p>&#13;\n<p>We collect personal information only when necessary, with your consent and knowledge, informing you of the reason and how it will be used.<\/p>&#13;\n<p>We only retain information for as long as is necessary to provide the requested service and we take appropriate security measures to protect your data.<\/p>&#13;\n<p>We do not share personally identifiable information publicly or with third parties, except as required by law.<\/p>&#13;\n<p>Our website may contain links to external websites that are not operated by us, for which we have no control or responsibility.<\/p>&#13;\n<hr\/>&#13;\n<h3>Pol\u00edtica de Cookies \u2013 Viscreative.pt:<\/h3>&#13;\n<p>This website uses cookies to improve your experience. Cookies are small files that are downloaded onto your computer and help the website to function properly. Below we detail how we use them and how you can prevent cookies from being stored.  <\/p>&#13;\n<div id=\"wrap_all\">&#13;\n<div id=\"main\" class=\"all_colors\" data-scroll-offset=\"100\">&#13;\n<div class=\"container_wrap container_wrap_first main_color fullsize\">&#13;\n<div class=\"container\"><main class=\"template-page content  av-content-full alpha units\" role=\"main\">&#13;\n<article class=\"post-entry post-entry-type-page post-entry-30995\">&#13;\n<div class=\"entry-content-wrapper clearfix\">&#13;\n<div class=\"entry-content\">&#13;\n<h3>O que s\u00e3o cookies?<\/h3>&#13;\n<p>As is common practice with almost all professional websites, this site uses cookies, which are small files downloaded to your computer, to improve your experience. This page describes what information they collect, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored, however, this may downgrade or &#8216;break&#8217; certain elements of the site&#8217;s functionality.  <\/p>&#13;\n<h3>Como usamos os cookies?<\/h3>&#13;\n<p>We use cookies for various reasons, detailed below. Unfortunately, in most cases, there are no industry-standard options for disabling cookies without completely disabling the functionality and features they add to this website. It is recommended that you leave all cookies if you are unsure whether or not you need them if they are used to provide a service that you use.  <\/p>&#13;\n<h3>Desativar cookies<\/h3>&#13;\n<p>You can prevent the setting of cookies by adjusting your browser settings (see your browser&#8217;s Help for how to do this). Please be aware that disabling cookies will affect the functionality of this and many other websites you visit. Disabling cookies will generally result in certain functionalities and features of this website being disabled. It is therefore recommended that you do not disable cookies.   <\/p>&#13;\n<h3>Cookies que definimos<\/h3>&#13;\n<ul>&#13;\n<li>Cookies relacionados \u00e0 contaSe voc\u00ea criar uma conta connosco, usaremos cookies para o gerenciamento do processo de inscri\u00e7\u00e3o e administra\u00e7\u00e3o geral. Esses cookies geralmente ser\u00e3o exclu\u00eddos quando voc\u00ea sair do sistema, por\u00e9m, em alguns casos, eles poder\u00e3o permanecer posteriormente para lembrar as prefer\u00eancias do seu site ao sair.<\/li>&#13;\n<li>Cookies relacionados ao loginUtilizamos cookies quando voc\u00ea est\u00e1 logado, para que possamos lembrar dessa a\u00e7\u00e3o. Isso evita que voc\u00ea precise fazer login sempre que visitar uma nova p\u00e1gina. Esses cookies s\u00e3o normalmente removidos ou limpos quando voc\u00ea efetua logout para garantir que voc\u00ea possa acessar apenas a recursos e \u00e1reas restritas ao efetuar login.<\/li>&#13;\n<li>Cookies relacionados a boletins por e-mailEste site oferece servi\u00e7os de assinatura de boletim informativo ou e-mail e os cookies podem ser usados \u200b\u200bpara lembrar se voc\u00ea j\u00e1 est\u00e1 registrado e se deve mostrar determinadas notifica\u00e7\u00f5es v\u00e1lidas apenas para usu\u00e1rios inscritos \/ n\u00e3o inscritos.<\/li>&#13;\n<li>Pedidos processando cookies relacionadosEste site oferece facilidades de com\u00e9rcio eletr\u00f4nico ou pagamento e alguns cookies s\u00e3o essenciais para garantir que seu pedido seja lembrado entre as p\u00e1ginas, para que possamos process\u00e1-lo adequadamente.<\/li>&#13;\n<li>Cookies relacionados a pesquisasPeriodicamente, oferecemos pesquisas e question\u00e1rios para fornecer informa\u00e7\u00f5es interessantes, ferramentas \u00fateis ou para entender nossa base de usu\u00e1rios com mais precis\u00e3o. Essas pesquisas podem usar cookies para lembrar quem j\u00e1 participou numa pesquisa ou para fornecer resultados precisos ap\u00f3s a altera\u00e7\u00e3o das p\u00e1ginas.<\/li>&#13;\n<li>Cookies relacionados a formul\u00e1riosQuando voc\u00ea envia dados por meio de um formul\u00e1rio como os encontrados nas p\u00e1ginas de contacto ou nos formul\u00e1rios de coment\u00e1rios, os cookies podem ser configurados para lembrar os detalhes do usu\u00e1rio para correspond\u00eancia futura.<\/li>&#13;\n<li>Cookies de prefer\u00eancias do sitePara proporcionar uma \u00f3tima experi\u00eancia neste site, fornecemos a funcionalidade para definir suas prefer\u00eancias de como esse site \u00e9 executado quando voc\u00ea o usa. Para lembrar suas prefer\u00eancias, precisamos definir cookies para que essas informa\u00e7\u00f5es possam ser chamadas sempre que voc\u00ea interagir com uma p\u00e1gina for afetada por suas prefer\u00eancias.<\/li>&#13;\n<\/ul>&#13;\n<h3>Cookies de Terceiros<\/h3>&#13;\n<p>In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you may encounter through this website. <\/p>&#13;\n<ul>&#13;\n<li>Este site usa o Google Analytics, que \u00e9 uma das solu\u00e7\u00f5es de an\u00e1lise mais difundidas e confi\u00e1veis \u200b\u200bda Web, para nos ajudar a entender como voc\u00ea usa o site e como podemos melhorar sua experi\u00eancia. Esses cookies podem rastrear itens como quanto tempo voc\u00ea gasta no site e as p\u00e1ginas visitadas, para que possamos continuar produzindo conte\u00fado atraente.<\/li>&#13;\n<\/ul>&#13;\n<p>For more information on Google Analytics cookies, see the official Google Analytics page.<\/p>&#13;\n<ul>&#13;\n<li>As an\u00e1lises de terceiros s\u00e3o usadas para rastrear e medir o uso deste site, para que possamos continuar produzindo conte\u00fado atrativo. Esses cookies podem rastrear itens como o tempo que voc\u00ea passa no site ou as p\u00e1ginas visitadas, o que nos ajuda a entender como podemos melhorar o site para voc\u00ea.<\/li>&#13;\n<li>Periodicamente, testamos novos recursos e fazemos altera\u00e7\u00f5es subtis na maneira como o site se apresenta. Quando ainda estamos testando novos recursos, esses cookies podem ser usados \u200b\u200bpara garantir que voc\u00ea receba uma experi\u00eancia consistente enquanto estiver no site, enquanto entendemos quais otimiza\u00e7\u00f5es os nossos usu\u00e1rios mais apreciam.<\/li>&#13;\n<li>\u00c0 medida que vendemos produtos, \u00e9 importante entendermos as estat\u00edsticas sobre quantos visitantes de nosso site realmente compram e, portanto, esse \u00e9 o tipo de dados que esses cookies rastrear\u00e3o. Isso \u00e9 importante para voc\u00ea, pois significa que podemos fazer previs\u00f5es de neg\u00f3cios com precis\u00e3o que nos permitem analizar nossos custos de publicidade e produtos para garantir o melhor pre\u00e7o poss\u00edvel.<\/li>&#13;\n<\/ul>&#13;\n<h3>Compromisso do Usu\u00e1rio<\/h3>&#13;\n<p>The user undertakes to make appropriate use of the content and information offered by viscreative.co.uk on the website, and this is by way of example but not limited to:<\/p>&#13;\n<ul>&#13;\n<li>A) N\u00e3o se envolver em atividades que sejam ilegais ou contr\u00e1rias \u00e0 boa f\u00e9 a \u00e0 ordem p\u00fablica;<\/li>&#13;\n<li>B) N\u00e3o difundir propaganda ou conte\u00fado de natureza racista, xenof\u00f3bica, ou azar, qualquer tipo de pornografia ilegal, de apologia ao terrorismo ou contra os direitos humanos;<\/li>&#13;\n<li>C) N\u00e3o causar danos aos sistemas f\u00edsicos (hardwares) e l\u00f3gicos (softwares) do viscreative.pt\u00a0\u00a0de seus fornecedores ou terceiros, para introduzir ou disseminar v\u00edrus inform\u00e1ticos ou quaisquer outros sistemas de hardware ou software que sejam capazes de causar danos anteriormente mencionados.<\/li>&#13;\n<\/ul>&#13;\n<h3>Mais informa\u00e7\u00f5es<\/h3>&#13;\n<p>Hopefully that&#8217;s cleared up and, as mentioned earlier, if there&#8217;s something you&#8217;re not sure whether you need or not, it&#8217;s generally safer to leave cookies enabled if you interact with one of the features you use on our site.<\/p>&#13;\n<\/div>&#13;\n<\/div>&#13;\n<\/article>&#13;\n<\/main><\/div>&#13;\n<\/div>&#13;\n<\/div>&#13;\n<\/div>&#13;\n<p>If you have any questions about our <strong>Privacy, Returns and Refunds Policy,<\/strong> please contact us at <strong><a rel=\"noopener\">info@viscreative.pt<\/a><\/strong>.<\/p>&#13;\n<\/div>&#13;\n<p>This policy is effective from <strong>May <\/strong><strong>2022<\/strong>.<\/p>&#13;\n<\/div>&#13;\n<\/div>&#13;\n<\/div>&#13;\n<\/div>&#13;\n<\/div>&#13;\n","protected":false},"excerpt":{"rendered":"<p>&#13; &#13; &#13; &#13; \u00a0 &#13; &#13; &#13; &#13; &#13; &#13; &#13; &#13; &#13; &#13; Privacy, Returns and Cookies Policy &#13; Pol\u00edtica de Devolu\u00e7\u00f5es e Reembolsos: &#13; &#13; Envio: &#13; &#13; Cada produto da nossa loja online tem um custo de envio associado, mediante a quantidade e a zona de entrega pretendida. Ap\u00f3s indicar a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Privacy and Returns Policy - VISCREATIVE %<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/viscreative.pt\/en\/privacy-and-returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy and Returns Policy - VISCREATIVE %\" \/>\n<meta property=\"og:description\" content=\"&#013; &#013; &#013; &#013; \u00a0 &#013; &#013; &#013; &#013; &#013; &#013; &#013; &#013; &#013; &#013; Privacy, Returns and Cookies Policy &#013; Pol\u00edtica de Devolu\u00e7\u00f5es e Reembolsos: &#013; &#013; Envio: &#013; &#013; Cada produto da nossa loja online tem um custo de envio associado, mediante a quantidade e a zona de entrega pretendida. 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